---
title: TabSquare AI's SmartKiosk - 4 benefits Killiney Kopitiam is enjoying!
description: Want to know more about the benefits of TabSquare AI's Smart Kiosk solution? Look no further! See what our valued customer Killiney Kopitiam is enjoying!
image: https://blog.tabsquare.ai/hubfs/72684888_263149297959220_7413283328658243584_n.jpg
---
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- Solutions
- [Instore](https://tabsquare.ai/instore/)
- [Online Ordering](https://tabsquare.ai/online-ordering/)
- [Platforms](http://tabsquare.ai/smart-connect/)
- [Customer Retention](https://tabsquare.ai/customer-retention/)
- [Data analytics & Improvement](https://tabsquare.ai/data-analytics-and-improvement/)
- [AI & Dashboards](https://tabsquare.ai/ai-and-dashboards/)
- [CRM](https://tabsquare.ai/crm/)
- Restaurant Type
- [Sit Down](https://tabsquare.ai/sit-down/)
- [Counter services or QSR](https://tabsquare.ai/counter-services-or-qsr/)
- [Bar & cafe](https://tabsquare.ai/bar-cafe/)
- [Foodcourts](https://tabsquare.ai/foodcourts/)
- [Hotel Room or resorts](https://tabsquare.ai/hotel-room-or-resorts/)
- [Enterprise](https://tabsquare.ai/enterprise/)
- Products
- [SmartQR](https://tabsquare.ai/smartqr/)
- [SmartKiosk](https://tabsquare.ai/smartkiosk/)
- [SmartTab](https://tabsquare.ai/smarttab/)
- [SmartConnect](http://tabsquare.ai/smart-connect/)
- [SmartFeedback](https://tabsquare.ai/smartfeedback/)
- [SmartQ](https://tabsquare.ai/smartq/)
- Resources
- E-Book
- [All About Digital Menus](https://info.tabsquare.ai/everything-about-digital-menus)
- [All about Self Ordering Kiosks](https://info.tabsquare.ai/everything-about-self-ordering-kiosks)
- [eMenu Checklist](https://info.tabsquare.ai/digital-menu-checklist)
- [Get Ready for Digital Age](https://info.tabsquare.ai/12-ways-to-prepare-your-restaurant-for-the-digital-age)
- [QSR Profitability](https://info.tabsquare.ai/case-study-ai-boosts-qsr-profitability/)
- [Reduce Your Biggest Restaurant Costs](https://info.tabsquare.ai/how-to-reduce-costs-at-your-restaurant)
- Case Studies
- [Harry’s Case study](https://tabsquare.ai/harrys-page/)
- [Blogs](https://blog.tabsquare.ai/)
- [Press](https://tabsquare.ai/restaurant-technology-company-press-releases/)
- [About Us](https://tabsquare.ai/smart-restaurant-system-company/)
- [Careers](https://tabsquare.ai/careers/)
- [Contact](https://tabsquare.ai/contact-for-restaurant-ordering-kiosk/)
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# TabSquare AI's SmartKiosk - 4 benefits Killiney Kopitiam is enjoying!
 By Sofia Hondrogiorge
### Subscribe to The Chronicles of Marketing Newsletter
## TabSquare AI's SmartKiosk - 4 benefits Killiney Kopitiam is enjoying!
Posted by [Sofia Hondrogiorge](https://blog.tabsquare.ai/author/sofia-hondrogiorge) on Dec 9, 2019 8:24:13 AM
[Killiney Kopitiam](https://www.instagram.com/killineykopitiamcentralpark/?igshid=2sqhb1qb7e8u) is a casual dining restaurant serving up delicious Singaporean street food classics. You may be familiar with their famous Kaya toast, soft boiled eggs and coffee! Back in 1919, Killiney’s first store opened in Singapore. Since then, over 90 locations have been opened globally. Killiney first franchised in Australia at Carlton, Victoria and they now have 3 outlets in Australia across NSW & VIC with their next site set to launch on the 12th December 2019 at level 6, Pitt Street Mall Westfield.
[](https://www.instagram.com/killineykopitiamcentralpark/?igshid=2sqhb1qb7e8u)
*Photo Credit: @anitastopeating*
With the goals to further expand in the Australian market, increase revenue and give time back to their service staff to improve customer relationships, Killiney has implemented TabSquare.AI’s [SmartKiosk solution](https://www.tabsquare.ai/self-ordering-kiosk-system/).
Winnie and Indra, the Master Franchisors in Australia have provided feedback that their customers find the **kiosk solution easy to use due to the user-friendly interface**. This has resulted in a [**reduction in manpower**](https://blog.tabsquare.ai/increase-bottom-line-performance-by-reducing-labour-costs) as the ordering is now in the hands of the customers themselves. This has also **alleviated long lines** and wait times for the customers, **enhancing their experiences** and **streamlining venue operations**.
**Key benefits Killiney is enjoying due to [TabSquare.AI's](https://www.tabsquare.ai/#) Smart Kiosk solution**
- **Menu Engineering Capabilities**
Killiney has been experiencing the benefits of [menu engineering capabilities](https://blog.tabsquare.ai/boost-sales-with-the-layout-and-positioning-of-your-menu). This has allowed them to reduce wastage in their venue. How? You may be thinking – By pushing and promoting those items that need to be sold within a particular timeframe or those with higher margins, Killiney has been able to enjoy reductions in food waste and in turn, increase revenue.
- **TabSquare.AI’s Ongoing Support**
Here at TabSquare.AI, we offer ongoing support to our valued clients. Killiney has commented that our team has been helpful in the integration process and beyond. Our [Customer Success Partners](https://blog.tabsquare.ai/2019/06/26/meet-dani-norland-tabsquare-australias-national-accounts-manager) are continually teaching clients how to make the most of the rich data the solution provides. Moreover, how to use these valuable insights to make the menu perform better to drive higher revenue and create a better customer experience.
- **Increase In Average Bill Value (ABV) **
Our results show that customers often order less when ordering with a staff member. Results indicate, there is a significant increase in ABV when ordering on a device. On average, TabSquare.AI’s solution **increases ABV by 20%.** In Killiney’s case, upselling and cross-selling alone generated **10% of the overall sales impact** through the kiosk. The AI component of the solution has allowed tailored promotions according to individual taste preferences to be created. This means that customers are more open to trying new things, effectively leading them to ordering more.
- **70% Usage Rate**
**As 70% of orders go through the Kiosk,** Killiney’s staff members can concentrate on **building relationships and interacting with customers** as they are no longer required to focus on simply taking orders. This helps the team get to know their customers, in turn, keeping them coming back. Also, **50% of these customers identify themselves** by entering in their details, these customers spend higher on average due to the activation of a personally relevant menu.
*"TabSquare.AI changes the way our customers interact with the restaurant by using their artificial intelligence platform. It has provided us with an efficient and smarter work flow hence savings man power. Also, Excellent customer service and support!"* **Winnie & Indra - Master Franchisors Australia**
TabSquare.AI’s AI driven, personalised selling has helped Killiney **boost sales, save on manpower and reduce wastage.** This has ultimately improved their bottom-line performance, providing them with more money to invest in other aspects of the business such as growing Killiney Kopitiam.
## [](https://www.instagram.com/killineykopitiamcentralpark/?igshid=2sqhb1qb7e8u)
Do you want to learn more about how self-ordering solutions can benefit your venue? [Check out the **Killiney's video testimonial here**](https://www.youtube.com/watch?v=oUh3ZcS4x44) or our [white paper](https://www.tabsquare.ai/get-ready-for-the-digital-age/) to learn more about the solution. If you're ready to take the next step into the self-ordering revolution, you can [contact us](https://www.tabsquare.ai/contact-for-restaurant-ordering-kiosk/) for a demo.
Don't forget to check out your local [Killiney Kopitiam](https://www.instagram.com/killineykopitiamcentralpark/?igshid=2sqhb1qb7e8u) restaurant for tasty Singaporean Street Food! And be sure to **keep an eye out for Killiney's Pitt Street Mall site launch on the 12th of December!**
Topics: [food and beverage](https://blog.tabsquare.ai/tag/food-and-beverage), [technology](https://blog.tabsquare.ai/tag/technology), [scale](https://blog.tabsquare.ai/tag/scale), [customer loyalty](https://blog.tabsquare.ai/tag/customer-loyalty), [expansion](https://blog.tabsquare.ai/tag/expansion), [Labour Costs](https://blog.tabsquare.ai/tag/labour-costs), [testimonial](https://blog.tabsquare.ai/tag/testimonial)
### Categories:
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- [Newsletters](https://blog.tabsquare.ai/tag/newsletters)
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- [F&B Trends](https://blog.tabsquare.ai/tag/fb-trends)
- [Labour Costs](https://blog.tabsquare.ai/tag/labour-costs)
- [Menu](https://blog.tabsquare.ai/tag/menu)
- [Restaurant trends](https://blog.tabsquare.ai/tag/restaurant-trends)
- [technology](https://blog.tabsquare.ai/tag/technology)
- [Increase Sales](https://blog.tabsquare.ai/tag/increase-sales)
- [Products Update](https://blog.tabsquare.ai/tag/products-update)
- [Self ordering kiosk system](https://blog.tabsquare.ai/tag/self-ordering-kiosk-system)
- [Visuals](https://blog.tabsquare.ai/tag/visuals)
- [consistency](https://blog.tabsquare.ai/tag/consistency)
- [customer experience](https://blog.tabsquare.ai/tag/customer-experience)
- [customer loyalty](https://blog.tabsquare.ai/tag/customer-loyalty)
- [expansion](https://blog.tabsquare.ai/tag/expansion)
- [food and beverage](https://blog.tabsquare.ai/tag/food-and-beverage)
- [growth](https://blog.tabsquare.ai/tag/growth)
- [scale](https://blog.tabsquare.ai/tag/scale)
- [Aesthetics](https://blog.tabsquare.ai/tag/aesthetics)
- [COGS](https://blog.tabsquare.ai/tag/cogs)
- [Delivery Aggregators](https://blog.tabsquare.ai/tag/delivery-aggregators)
- [Descriptions](https://blog.tabsquare.ai/tag/descriptions)
- [Efficiency](https://blog.tabsquare.ai/tag/efficiency)
- [Equipment](https://blog.tabsquare.ai/tag/equipment)
- [F&F Tech](https://blog.tabsquare.ai/tag/ff-tech)
- [Food Wastage](https://blog.tabsquare.ai/tag/food-wastage)
- [Insurance](https://blog.tabsquare.ai/tag/insurance)
- [Marketing Costs](https://blog.tabsquare.ai/tag/marketing-costs)
- [Menu Costs](https://blog.tabsquare.ai/tag/menu-costs)
- [Menu Engineering](https://blog.tabsquare.ai/tag/menu-engineering)
- [Mortgage and Rent](https://blog.tabsquare.ai/tag/mortgage-and-rent)
- [Persuasive Selling](https://blog.tabsquare.ai/tag/persuasive-selling)
- [Pricing](https://blog.tabsquare.ai/tag/pricing)
- [Profit Margins](https://blog.tabsquare.ai/tag/profit-margins)
- [Promotions](https://blog.tabsquare.ai/tag/promotions)
- [Reduce Costs](https://blog.tabsquare.ai/tag/reduce-costs)
- [Restaurant](https://blog.tabsquare.ai/tag/restaurant)
- [Self ordering POS integration](https://blog.tabsquare.ai/tag/self-ordering-pos-integration)
- [Smart](https://blog.tabsquare.ai/tag/smart)
- [Training and Development](https://blog.tabsquare.ai/tag/training-and-development)
- [digitalmenu](https://blog.tabsquare.ai/tag/digitalmenu)
- [plastic use](https://blog.tabsquare.ai/tag/plastic-use)
- [reducing](https://blog.tabsquare.ai/tag/reducing)
- [testimonial](https://blog.tabsquare.ai/tag/testimonial)
### News Letter
[](https://blog.tabsquare.ai/hs/cta/cta/redirect/5266705/46f43303-f750-4fd7-b685-0f851a4d258a)
[](https://www.tabsquare.ai)
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SOLUTION
- [Instore](http://tabsquare.ai/instore/)
- [Online Delivery](http://tabsquare.ai/online-ordering/)
- [Platforms](http://tabsquare.ai/smart-connect/)
- [Customer Retention](http://tabsquare.ai/customer-retention/)
- [Data Analysis & Improvement](http://tabsquare.ai/data-analytics-and-improvement/)
- [AI & Dashboards](http://tabsquare.ai/ai-and-dashboards/)
- [CRM](http://tabsquare.ai/crm/)
RESTAURANT TYPE
- [Sitdown](http://tabsquare.ai/sit-down/)
- [Counter service or QSR](http://tabsquare.ai/counter-services-or-qsr/)
- [Bar & cafe](http://tabsquare.ai/bar-cafe/)
- [Foodcourts](http://tabsquare.ai/foodcourts/)
- [Hotel room or Resorts](http://tabsquare.ai/hotel-room-or-resorts/)
- [Enterprise](http://tabsquare.ai/enterprise/)
PRODUCTS
- [SmartQR](https://tabsquare.ai/smartqr/)
- [SmartKiosk](https://tabsquare.ai/smartkiosk/)
- [SmartTab](https://tabsquare.ai/smarttab/)
- [SmartFeedback](https://tabsquare.ai/smartfeedback/)
- [SmartQ](https://tabsquare.ai/smartq/)
- [SmartConnect](http://tabsquare.ai/smart-connect/)
COMPANY
- [Partners](http://tabsquare.ai/integrations/)
- [Contact Us](http://tabsquare.ai/contact-for-restaurant-ordering-kiosk/)
- [Press](http://tabsquare.ai/restaurant-technology-company-press-releases/)
- [Blog](https://blog.tabsquare.ai/)
- [Careers](https://tabsquare.ai/careers/)
- [Privacy Policy](https://tabsquare.ai/corporate-privacy-policy/)